Tips For Resolving Ticket and MagicBand Issues

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Hopefully it hasn’t happened to you, but this weekend I renewed my Walt Disney World Annual Pass and during the process I ran into to an issue and needed some extra help with a MagicBand issue.

From this experience I wanted to share with you six tips to make the process of dealing with technical issues a little easier.

Six Tips for Dealing with Walt Disney World Ticket and MagicBand Issues

1. Make sure you have the right number to call.

The phone number to call for these issues is (407) 939-7765, which is open 7 days a week from 7am – 11pm EST. If you are a guest under 18, you will need permission to call.

2. Stay Calm.

Now I wish I had followed my own advice as first on this one! The issue I had originally made it seem as if my account was blank, meaning I had lost all of my information and PhotoPass pictures.

But I definitely suggest taking a moment before calling, because it makes communication much easier.

3. Set aside some time for the call.  

Getting to the bottom of an issue can take a little time, so make sure you have the time to wait for a Cast Member to answer your call and for the concern to be resolved.

We are all busy, but I found that I am less frantic and more open to finding solutions when I am less stressed about a time crunch.

My worst idea on this one was once calling from the Car Riders Pick-Up Line at my daughter’s school…I don’t recommend that at all!

4. Be at your computer when you call in for help.

While many issues can be also dealt with by looking at the My Disney Experience App, it is often more helpful if you can be in front of your computer when you are speaking with the Cast Member helping you.

5. Share as much information as you can about the issue.

As soon as I run into any issue or concern, the first thing I do is stop dead in my tracks and write down details about how I ran into them so they are easier to identify or recreate if necessary.

Some information you might want to take note of include:

  • Time & Date of issue
  • If it happened Online (the Walt Disney World website) or My Disney Experience App or in the Parks
  • MagicBand Number (if you are trying to link a specific MagicBand to your account)
  • What exactly happened
  • What I did after the issue (i.e. Did you check with any of your connected Family or Friends to see if you were still visible in their My Disney Experience App?)

6. Take the survey at the end of the call.

Not being in a rush also includes taking the time to complete the short survey at the end of the call, because the feedback about the lines of communication helps optimize the experience for the future as well as helps recognize Cast Members for doing an exceptional job.

Now while I hope that you never need this information, I hope that you find it helpful in case you do!



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Disney Springs News: STK Orlando Announces Executive Chef James O’Donnell

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Disney Springs News:

STK Orlando Announces Executive Chef James O’Donnell

STK Orlando, a world-class dining-retail-entertainment experience, is set to open this Spring at Walt Disney World’s Disney Springs, and The ONE Group Hospitality, Inc has announced that culinary veteran James O’Donnell will be their Executive Chef.

STK Orlando Walt Disney World Disney Springs Restaurant Chef James O'Donnell

Executive Chef James O’Donnell will be overseeing day-to-day kitchen operations at the two-level, 15,000-square-foot steakhouse – one of the largest STK restaurants in the world – O’Donnell brings impressive credentials to his new role.

From successfully apprenticing at dining venues in Las Vegas, O’Donnell was courted by the House of Blues restaurant in LA and became executive chef in 1997. Other stops included executive chef of Michael Jordan’s Steakhouse in the Mohegan Sun Casino in Connecticut, where he managed three eastern U.S. locations; director of culinary operations for Cornerstone Management and Consulting, overseeing eight restaurants in the U.S and Mexico; and partner and executive chef at The Capital Grille in Jacksonville, Fla. In 2011, O’Donnell returned to Cornerstone to direct culinary operations, including developing menus for ENO Wine Bars.

STK’s entrance into the Orlando market, and specifically into the newly reimagined Disney Springs, affords us a unique opportunity and we are very happy to have brought James onboard to oversee our culinary operations at the property,” said Jonathan Segal, CEO of The ONE Group.

O’Donnell brings international culinary experience honed over two decades to his new role at STK, as well as a passion for creating the ultimate dining scene. At STK Orlando, he will oversee two kitchens and approximately 70 employees.

A native of San Diego, California, O’Donnell spends time with his family cooking outdoors over an open fire, enjoying new cuisines in various restaurants and hotels, and his hobbies include both hiking and kayaking.

I am really excited to try STK Orlando, and if you aren’t familiar with STK concept you definitely will want to be!

STK is a unique concept that artfully blends the modern steakhouse and chic lounge into one, offering a dynamic, fine dining experience with the superior quality of a traditional steakhouse. STK distinguishes itself by focusing on the social experience with a sleek, contemporary design and an in-house DJ who creates an infectious, high-energy vibe.

The menu features reimagined classic American cuisine with signature dishes like bite-sized Lil’ BRGs made with Wagyu beef, Lobster Mac & Cheese, and, of course, the highest quality steak. STK defines the modern fine dining experience with incredible food, world-class service and the perfect atmosphere. STK has locations in New York City, Washington DC, Miami, Chicago, Atlanta, Los Angeles, Las Vegas, London, and Milan with additional locations coming soon to Dallas, Toronto, and Orlando.

For more information about STK, you can visit their website at

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