Universal Orlando Reopening Plan Submitted

During the Orange County Economic Recovery Task Force Meeting on May 21st, Universal Orlando’s Chief Administrative Officer John Sprouls and Rich Costales, Executive Vice President of Resort Operations, Universal Orlando submitted a reopening plan that would begin June 1, 2020.

Here are the highlights from the Universal Orlando Reopening plan presented during the call:

Universal Orlando Resort Reopening Presentation 5 21 2020

Universal Orland Reopening plans shows that the park will open in a gradual managed way starting June 1st and 2nd for team members, June 3rd and 4th will be open to selected invited guests in order to test the new procedures, and on June 5th, the parks will be open to the general public.

Universal Orlando Resort Reopening Presentation 5 21 2020

The Universal Orlando Resort also announced their plans for Team Member health screenings, additional breaks, and safety.

Guests will receive pre-arrival communication ensuring they understand what measures are being put in place for safety as well as what will be expected of them upon entering the park. 

Universal Orlando Resort Reopening Presentation 5 21 2020

Additional communication will be delivered via the Universal Orlando App, new signage, and ambassadors throughout the park.

In addition to the existing social distancing measures put in place at the entrance of City Walk the parking lot will have staggered spaces, and the valet service will be suspended until further notice.

Universal Orlando Resort Reopening Presentation 5 21 2020

Temperature checks and face coverings will be required for all guests and team members.  If guests do not have masks, they will be provided by Universal Orlando.

Team members will begin training on new procedures beginning May 23rd in preparation for reopening.

Universal Orlando Resort Reopening Presentation 5 21 2020

A number of modifications will be made to attractions and play areas including:

  1. Interactive play areas will be closed
  2. Water effects and misters have been disabled on attractions
  3. Access to virtual queue technology has been expanded to include additional attractions
  4. Single Rider lines will be closed to stop comingling of parties
  5. Ride queues have been updated to allow for social distancing with markers

Entertainment will continue, but there will be no up-close character or performer meet and greets.

Dining locations will offer disposable paper menus and expanded mobile ordering.

All attractions, merchandise stores, and dining locations will have hand sanitizer stations at all entrances and exits.

Universal Orlando Resort CityWalk Mobile Ordering
Universal Orlando Resort

Digital payments through ApplePay, GooglePay, or the Universal Orlando App will be accepted at all locations.  Cash will not be refused, but additional precautions are in place to ensure the safety of guests and team members with these transactions.

Representatives from The Orange County Recovery Task Force as well as The Florida Department of Health did an onsite inspection of the steps put in place by Universal Orlando, and were satisfied with the results.

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