Our Stay at the Gaylord Palms Resort

Disclosure: This video was made during a hosted stay at the Gaylord Palms Resort. However, all opinions and exclamation points are 100% my own.

The Gaylord Palms Resort in Kissimmee is one of my family’s favorite places for a staycation, and since the resort reopened earlier this year they have implemented a variety of new protocols and elevated practices in line with their high standards of cleanliness and excellent service.

Let’s take a look at what you can expect during your next stay at the resort!

Face Covering Policy

Per county ordinances, face coverings must be worn when you are in all public spaces.

However, face coverings are not required while eating or drinking in a restaurant, exercising in the fitness center, enjoying the pools or water attractions, or while seated in a socially-distanced pool chair (more on the pool chair in a moment).

Checking in at the Gaylord Palms Resort

Gaylord Palms Resort 2020 Room Tour

The check-in desks have some new additions as you would expect, but the resort is also encouraging guests to take advantage of the contactless service provided by the Marriott Bonvoy App that is free to download.

Gaylord Palms Resort 2020 Room Tour

With the Marriott Bonvoy app, you can check-in to your room, use your phone as a mobile key, and chat with associates for everything from room service to ordering amenities.

Travel with Confidence

Gaylord Palms Resort 2020 Room Tour

Throughout the resort you will see information and visual cues, such as social distancing markers, to help ensure the Gaylord Palms is a safe environment for your family to enjoy.

Also, you will notice the presence of the on-site custodial staff. The resort already has an existing rigorous cleaning protocol, and now it has been enhanced with a requirement that surfaces must be treated with hospital-grade disinfectants with an increased frequency.

Housekeeping Services

Gaylord Palms Resort 2020 Room Tour

When we arrived at our room, we found that it was as lovely as ever with the addition of hand sanitizer and an additional wipe.

It is important to note that the resort has implemented an “upon request only” housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons.

Cypress Springs Water Park at the Gaylord Palms Resort

Summerfest at the Gaylord Palms 2020 -

The highlight of any visit to the Gaylord Palms for my family is spending time at the Cypress Springs Water Park!!!

But to allow guests to have a comfortable experience with proper social distancing they are limiting the pool’s capacity on a first-come-first-served basis.

This system also includes guidelines on the distribution of wrist bands to access the facilities:

  • Guests who have booked a guest room with two queen beds will receive four wristbands allowing access to the pools.
  • Guests who have booked a king guest room will receive two wristbands allowing access to the pools.
  • Guests who have booked a suite will receive five wristbands allowing access to the pools.

If the pool is as important to you as it is to our family, I would suggest upgrading to Premium Pool Seating.

Overall we had a fantastic stay at the Gaylord Palms Resort that was really no different than anything we have ever experienced at the resort!

The STARS were all welcoming and courteous, the food was awesome (try the totchos at Wrecker’s…you’ll thank me later), and we felt extremely comfortable and safe.

If you are considering a stay to experience Christmas at the Gaylord Palms, you won’t regret it!

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